Warranty Information
R.O.W. Custom Enterprises Nevada, Inc. provides warranties for those materials and services fate we can control. Unfortunately, the elements of the outdoors, the impact of preexisting conditions, and the variable of responsible pool ownership make warranty policy difficult. That being said, we do warranty our work per the following.
Plaster, Coping and Tile
The warranty for new plaster, coping and tile is 3 years for labor and material, although damage resulting from negligence, misuse or abuse, environment circumstance or incident, and preexisting conditions is not covered by the warranty.
Gap Filling
There is no warranty for the caulk material and labor employed in filling the gap between the coping and decking. This is a non-warranty item due to the nature of decking to move from freeze and thaw and the instability of a floating slab. Such movement can cause the caulk to separate and/or crack.
Decking
The warranty for concrete and wet-set flagstone decking is 2 years for labor and material although damage resulting from negligence, misuse or abuse, environment circumstance or incident, and preexisting conditions is not covered by the warranty.
Warranty Disclaimer Examples
Examples of negligence, misuse and abuse which can cause damage: poor water chemistry; failure to keep water level below tile in the winter; aggressive dogs or pets; metallic foreign objects, etc.
Examples of environment circumstance or incident: decking which expands and contracts thus putting pressure on the coping; poor storm water control; debris such as leaves, branches, berries, etc.
Examples of preexisting conditions: cracks in the pool shell or bond beam; loose or compromised coping and/ or tile; cracked or compromised decking, etc